Effective Date: October 13, 2025
Our enquiry-based ordering system ensures customers confirm before payment, minimizing cancellations.
1. Cancellation
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Enquiries are not binding until payment is made.
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After confirmation but before payment: Cancellation is free.
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After payment but before shipping: Refund minus any bank charges.
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After shipping: Orders cannot be canceled.
2. Refunds
Refunds applicable if:
- Product is unavailable after payment.
- Delivery cannot be made to customer location.
Refund initiation: Within 5 business days.
Credit reflection: Within 7–10 business days.
3. Damages / Wrong Products
- Report within 48 hours of parcel collection.
- Replacement/refund provided after verification.
4. Non-Refundable
Important: Once crackers are delivered in good condition, no return is possible due to safety regulations.
Need Help?
Our customer support team is here to assist you with any concerns.
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