Effective Date: October 13, 2025
At Mano Crackers (https://manocrackers.co.in), your privacy is very important to us. This policy explains how we handle your information when you make an enquiry or purchase.
1. Information We Collect
- Personal Details: Name, phone number, address, pincode, email.
- Order Information: Selected products, enquiry cart, order number.
- Payment Details: UPI/bank transfer confirmation (no card storage).
- Communication: WhatsApp/email conversations.
- Technical Data: Device/browser info, cookies, and IP address.
2. Use of Information
- To confirm enquiries and process orders.
- To generate and share quotations.
- To send payment receipts, LR numbers, and transport details.
- To provide customer support and resolve disputes.
- To comply with safety and legal requirements.
3. Data Sharing
- With logistics partners (e.g., MSS, A1 or other local parcel services) for delivery.
- With payment processors for verifying transfers.
- With authorities if required by law.
4. Data Protection
- Orders, customer info, and payments are handled securely.
- Access is restricted to authorized staff only.
5. Cookies
We use cookies to improve site experience and order flow. Customers may disable cookies, but some functions may not work properly.
6. Your Rights
- Request access, correction, or deletion of your data.
- Withdraw consent at any time.
